Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
Turning test:
The turning test is a approach which determines a machines capability to demonstrate thought. This demonstrates a computer/system operating without the need of a user (operator). The turning test, tests “whether or not a system is intelligent” (University of Alberta, n.d). When looking at turning testing Alan Turning came up with the test and described it as when a person/human is having a conversation on the computer/system. If the person/human cannot “distinguish the machine from a human” the system would be deemed as intelligent. This can be interpreted as when a person is on a computer and receives replies the person does not know it is a computer not another person replying to their instructions.
Chinese room:
The Chinese room argument shows that if the system uses Chinese symbols then the system would pass the turning test. This argument shows that if the system replies with Chinese symbols the user may think it’s another human, which it is not. This in theory would be a successful turning test but the system might just send out Chinese symbols but the symbols do not make sense with the question or conversation. Searle states that a Chinese speaker communicates with the system can the system responds in Chinese the person might think it is another person but the system might not actually be intelligent. This demonstrates that the Chinese speaker may think it is another speaker who may not know how to read the symbols properly.
Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples, which support or disprove the question or just offer an opinion based on your personal experience.
There are different things to be considered for a virtual agent to succeed in delivering high-quality customer service over the Web. There are few companies, which have virtual agents to provide customer services. Most of the virtual agents scan the keywords present in user's question and provide an answer. Sometimes the response will be relevant but most of the time, it would be not relevant to the question. In my personal experience most of the time virtual agent responses are not relevant which sometime useless.
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